Cancel Any Time!
If, under any circumstances, you believe our service has not matched your expectations or failed to meet the level of excellence you anticipated, you can initiate a cancellation. In this case, you will only be charged for the duration of service you’ve utilized.
Customers have the option to easily request a refund for the remaining duration of their subscription through a straightforward process on their account dashboard. Refer to the provided table for a breakdown of how the refund calculations are performed.
How does refund calculations work?
*This policy is not applicable to reseller plans, which are non-refundable.
| SUBSCRIPTION PERIOD | 1 MONTH | 3 MONTH | 6 MONTH | 12 MONTH |
| REFUND REQUEST TIME = REFUND AMOUNT | WITHIN 1-21 DAYS = $5.00 | WITHIN 1-15 DAYS = $15.50 | WITHIN 1-15 DAYS = $30 | WITHIN 1-15 DAYS = $50 |
| REFUND REQUEST TIME = REFUND AMOUNT | WITHIN 22-30 DAYS = $0 | WITHIN 16-45 DAYS = $10 | WITHIN 16-45 DAYS = $20 | WITHIN 16-45 DAYS = $45 |
| REFUND REQUEST TIME = REFUND AMOUNT | WITHIN 46-60 DAYS = $5 | WITHIN 46-60 DAYS = $15 | WITHIN 46-75 DAYS = $40 | |
| REFUND REQUEST TIME = REFUND AMOUNT | WITHIN 61-90 DAYS = $0 | WITHIN 61-90 DAYS = $10 | WITHIN 76-90 DAYS = $35 | |
| REFUND REQUEST TIME = REFUND AMOUNT | WITHIN 91-120 DAYS = $5 | WITHIN 91 -120 DAYS = $30 | ||
| REFUND REQUEST TIME = REFUND AMOUNT | WITHIN 121-150 DAYS = $7 | WITHIN 121-180 DAYS = $25 | ||
| REFUND REQUEST TIME = REFUND AMOUNT | WITHIN 151-180 DAYS = $0 | WITHIN 181- 240 DAYS = $22 | ||
| REFUND REQUEST TIME = REFUND AMOUNT | WITHIN 241-300 DAYS = $11 | |||
| REFUND REQUEST TIME = REFUND AMOUNT | WITHIN 301-360 DAYS = $0 |
Our aim is to ensure that our customers avoid any roadblocks or feelings of discouragement during their journey. If you encounter any challenges, please don’t hesitate to Open a Ticket. As a comprehensive service provider, we’re here to assist you with every aspect, from placing orders to facilitating installations.